Heart2Heart Care Services FAQs
How can we help you?
What services do you offer?
We work with community stakeholders to identify eligible residents for our housing program. We also manage a portfolio of properties and lease agreements to streamline offerings for residents and community partner organizations.
How can I be eligible for available housing programs?
Our team works with case managers and social workers to establish eligibility and initiate the referral for new residents. All residents must be referred by partner organizations.
How do you collect rent?
Residents must be eligible for and receiving the program benefits which include coverage of housing fees.
Do you have any housing exclusions?
Yes, there are housing exclusions specific to ensure residential eligibility. They are as follows:
Zero Tolerance Policy: Any use of controlled substances, illicit drugs, or involvement in drug-related activities will result in immediate disqualification from the program.
Behavioral Standards: Acts of physical violence, fighting, stalking, bullying, any form of harassment, gang affiliation or activities are grounds for exclusion.
Family Status: The residential housing program is exclusively designed for individual full time students without dependents. Therefore, pregnant/expectant mothers, students with children, or those with families are not eligible.
Smoke Free Environment: Smoking, vaping and the use of any tobacco products are strictly prohibited within the property and on housing premises.
“No Pet” Policy: To maintain a safe and clean environment, pets of any kind are not permittedwithin the property and on housing premises.
Quiet Hours Policy: To foster a peaceful study and living environment, quiet hours will be observed from 10 PM to 7 AM Sunday through Thursday, and from 12 AM to 8 AM on Friday and Saturday. During these times, noise levels must be kept to a minimum, and the use of communal areas for social activities is restricted.